Everything your store can do with Send Invoice

A standalone app that sits alongside your Shopify store. It reads your orders and lets you create, brand, send and automate invoices and receipts - without touching your storefront.

Once installed, Send Invoice quietly imports your orders in the background. From then on, every screen is about one of four jobs: look at your orders and sales, design how your documents appear, send them to customers, or automate the whole thing so it happens without you.

The left-hand menu, at a glance

Every page in the app is reached from the icon menu down the left side. Here's what each one is for:

• Dashboard - your sales, orders and invoicing numbers at a glance.
• Orders - browse every order (and draft order); open one to send its documents.
• Vendors - set commission rules, track what each vendor is owed, and create vendor payouts.
• Payouts - every Shopify Payments deposit, and the orders, refunds and fees behind it.
• Invoice templates - design how your invoices look; keep as many as your plan allows.
• Automatic invoices - rules that send invoices on a schedule or when something happens.
• Notifications - choose which order events trigger emails and alerts; connect Slack.
• Settings - your account hub: brand, delivery wording, plans and legal.
• Support - contact the team, take a product tour, read FAQs.

A quick look at the app shell - the icon menu on the left stays with you on every page.

A short, one-time wizard that gets your store ready to send invoices. Three steps, and you can skip and finish later.

When you first open the app you'll see a progress rail on the left (1 / 3 · 33% complete) and a live sample invoice that updates as you type. Here are the three steps:

Step 3 - the live preview shows exactly how your invoice numbers will read.

A read-only, at-a-glance view of your sales, orders, fulfillment and how many invoices you've sent.

The dashboard never changes your data - it's purely for looking. From top to bottom you'll find:

• Total sales hero - your headline sales figure with a trend chip (▲ 12% vs last 7d) and the order count, over a faint revenue line.
• KPI tiles - Total orders and Average order value, each with an up/down trend.
• Invoicing metrics - Invoices sent (all-time), Scheduled invoices (active automations), and Invoices this month (used / limit, or "Unlimited").
• Order status cards - Fulfilled, Pending, Paid, Shipped and Returned, each with a count and a little progress meter.
• Performance overview - an interactive chart you can switch between Area / Bars / Line, over 7d / 30d / 90d, showing Revenue, Orders or Refunds.
• Total sales breakdown - a Shopify-style table from Gross sales down to Total sales (discounts, refunds, shipping, taxes…).

Your choice of chart style, date range and metrics is remembered in your browser.

The hub of the app. Browse, search and filter every order, then open one to preview or send its invoice.

• Sync buttons - Sync now pulls recent changes; Full sync re-imports every order, including older ones.
• Filters - search by name / order / email, a date range, and dropdowns for payment status and fulfillment status.
• Columns - Order, Date, Customer, Fulfill by, Channel, Total, Payment status, Fulfillment status, Items, and more. Click a header to sort.
• Row actions - a quick Preview invoice (opens a new tab) and Download PDF on each row.
• Open a row - click anywhere on it to go to the full order detail page.

Each row's eye and download icons preview or save the invoice without leaving the list.

Exporting invoices in bulk

Press Export PDFs on the Orders page to download every document for a date range, up to a full year, as one ZIP file with one PDF per order. The file is built in the background while you keep working.

1. Choose an order date range, up to one year.
2. Choose the document type, such as invoices, receipts or packing slips.
3. Optionally narrow it with the same five conditions automatic invoices use: minimum order value, order tags, sales channels (e.g. Online Store or POS), destination countries, and customer type (anyone, first-time, returning, or business (B2B)).
4. Press Prepare export. The banner shows Preparing your export… and then Your export is ready · Download ZIP.

Every export is listed under Recent exports with its date range, document type and filters. The ZIP is available for a limited time; after that the file is cleared but the record is kept for a year. Credit notes are left out on purpose: they take the next number in a sequence that must have no gaps, so each one is issued individually.

See Bulk invoice export for the filters accountants ask for most.

Common questions

The full view of a single order - customer, items, totals and payments - and the main place to preview, download or send its documents.

At the top is the order with its payment and fulfillment pills. Below that is the Documents panel - the heart of this page - with four rows:

• Invoice - "a request for payment." Always available.
• Receipt - "proof this order was paid." Unlocks once the order is paid (needs a paid plan).
• Gift receipt - "itemized proof of purchase, no prices." Same unlock rules.
• Packing slip - "what to pack and where to ship it." Doesn't wait for payment, and goes to your warehouse rather than the customer. See Packing slips.

Each document row has three controls: Preview (👁, opens a new tab), Download PDF (⬇), and a Send menu. Below the panel you'll see the invoice itself, the list of payments/transactions, and side cards for the customer, shipping, billing and notes.

The Documents panel - preview, download or send each document from one place.

Sending always happens from an order's detail page, through the Send menu on a document row.

Open the Send menu and you'll see channels grouped by who they reach:

• To customer - Email - sends to the customer's email, or type any other address in the "Send to another email" field.
• Share internally - Slack - posts the invoice into your team's Slack channel. This does not use your monthly invoice quota.

Each channel shows its destination, or the reason it's unavailable (e.g. "No customer email on this order", or "Not connected · Set up").

How it works, step by step

Send a Shopify draft order as a branded invoice with a checkout link, or as a quotation the customer accepts first.

The Draft Orders tab has its own Sync drafts button and columns: Draft, Created, Customer, Status (open, invoice sent, or completed), Items, Subtotal, Discount and Total. Custom line items, such as services and setup fees, are tagged Custom item, and product images appear on every catalogue line.

Invoice or quotation

• Invoice - asks the customer to pay now, with a secure Shopify checkout link. Once they pay, the draft becomes a normal order.
• Quotation - the same draft presented as an offer with a valid-until date, which the customer reviews and accepts before anything is charged.

You can preview or download the PDF of either one without sending it. Both use the same templates as your other documents, and for B2B customers with Shopify payment terms (for example Net 30) the real due date is printed. A draft that has already become an order is marked Already an order so it can’t be sent twice.

Common questions

Your library of saved invoice designs. The one marked Default is used whenever an invoice is sent or downloaded.

Templates appear as cards, each showing a thumbnail, its name, the layout style (Classic, Modern, Minimal, Bold, Clean, Compact, Editorial, Ledger, Luxe or Mono) and a Default pill on the active one. Per card you can Edit, Set default, Rename, Duplicate or Delete (your last remaining template can't be deleted).

To make a new one, use the New template card, or open Start from a preset to spin one up seeded with a curated style, then fine-tune it.

The template library - the "Default" pill marks the design used on all sent invoices.

A live editor for one template - controls on the left, a real invoice preview on the right that updates as you change things.

Controls are grouped under four headings:

• Design - style presets, base layout, accent colour, surface tone, typeface, density, header layout, and your logo (a text monogram or an uploaded image). Plus per-block formatting (font, size, weight, alignment).
• Content - every text field on the invoice (company details, bill-to, notes, bank details, terms) and a currency symbol, with checkboxes to show or hide sections and product images.
• Line items - pick which order fields become columns, drag to reorder, rename headers, and add columns.
• Layout - reorder invoice sections, add custom fields near the invoice number, and add custom footer sections.

Change a control on the left and the invoice preview on the right updates instantly. Hit Save when you're happy.

The warehouse document: what to pack and where to ship it, with no prices anywhere on the page.

Packing slips have their own library, separate from your invoice templates - they don't count against your invoice template limit, and they don't appear in the invoice list. Two are created for you to start with: Standard A4 (the default) and Thermal 4×6.

The default template is the one used whenever you preview, print or send a packing slip from an order, so set it to whichever paper your warehouse actually uses.

The library

• New packing slip - give it a Template name and press Create.
• Start from a preset - 100 curated styles you can filter by paper size (A4, Letter, A5, A6, 4×6, 4×4) and by layout (Standard, Compact). Clicking one creates a template straight away, ready to fine-tune.
• Each card carries Edit, Set default, Rename, Duplicate and Delete, with a Default pill on the active one and a sub-line showing its layout and size - Standard · A4.

The editor

Four groups of controls, with a live preview beside them. Save changes commits them.

• Format - Layout is either Standard (branded, full detail) or Compact (condensed, for thermal printers). Paper size offers A4, Letter, A5, A6, 4 × 6 in, 4 × 4 in, or Custom…, which reveals width and height boxes and an in/mm unit picker. Custom sizes are held between 2 and 24 inches; margins scale down automatically on small labels.
• Columns - tick SKU, Bin, Weight and Qty; Item is always on. Quantity shown switches between To pack (unfulfilled) and Ordered, and Hide already-fulfilled items drops lines with nothing left to pack.
• Options - a Packed by signature line, an optional Gift message, and free-text Packing notes.
• From address - business name, address, phone and email. Leave it blank and your invoice branding is used instead.

No prices, ever - a packing slip is for the person filling the box.

Printing or sending one

Open an order and find the Packing slip row in the Documents panel. Preview opens the print view in a new tab and Download PDF saves it - that's all most warehouses need. Unlike receipts, a packing slip doesn't wait for the order to be paid: you can pack before payment clears.

The Send menu only offers Share internally - Email warehouse and Slack. There's no option to email the customer and no free-text address box, because this document isn't for them. The address comes from Delivery → Packing slip → Send to; leave that blank and it falls back to your account email. Until one is set, the menu entry is greyed out and reads No warehouse email - add one under Delivery · Set up.

On a schedule

A schedule can send packing slips too: pick Packing slip · to warehouse under Document in the wizard. Any trigger works - unlike receipts, packing slips aren't restricted to paid orders - and you can leave the schedule's To field empty, since it falls back to the same warehouse address. See Automatic invoices.

"Set it and forget it" rules that send invoices on a schedule, or the moment something happens to an order.

The main page shows an Automation status strip (Active, Paused, Sent today, Next send), your list of schedules, and a Sent log of everything that went out. Each schedule row has an Edit button and a ⋯ menu with Send test, Pause / Resume and Remove.

Two kinds of trigger

• On a repeating schedule - Hourly, Daily, Weekly or Monthly. Invoices every order from the last completed period.
• The moment it happens - Every order placed, fulfilled or paid. Invoices each order immediately on that event.

Creating a rule

Send test emails a one-off invoice built from your most recent order - always to you, never a customer.

Track commission on every order automatically, then pay each vendor with a numbered payout and PDF statement. Vendors appear by themselves as orders sync.

• Vendors tab - four figures (total vendors, commission-enabled, sales, commission payable) and a table with each vendor’s rule (Custom / Inherited / No rule), status, and an Unpaid column showing what you owe them today. You can also add a vendor by hand.
• Summary tab - totals for every vendor over any date range, with Export CSV for your bookkeeper.
• Settings tab - the default commission rule applied to every vendor without a custom one.

How commission rules work

Set one default rule for the store, then optionally give any vendor their own. A rule is a percentage (on net or gross item sales), a fixed amount per item, or a fixed amount per order, with options to deduct refunds and set an effective from date. Saving never rewrites the past: commission already earned stays as it was. When you give a vendor their own rule for the first time, it is applied to their earlier orders too, so their history is complete.

Open any vendor to see their transaction history, order breakdown, unpaid balance with a Pay now button, their five most recent payouts, and a printable statement.

Vendor payouts

A vendor payout collects every commission a vendor has earned and not yet been paid, gives it a number (PAYOUT-…), and produces a PDF payout statement listing each order and item it covers. A payout moves through three stages: Draft (figures fixed), Approved (the statement can go out) and Paid (you record who paid, the date, and a reference such as a bank transfer ID). A payout can also be voided, which returns its commission to the unpaid pool. Each commission line is paid exactly once.

• Pay now - creates a draft payout for one vendor, optionally for a period and with a note that prints on the statement. Nothing is sent until you approve it.
• Payout schedule - does the same automatically: daily, weekly (choose the day) or monthly (a date up to the 28th, or the last day of the month), for every vendor or one. Set a minimum payout, a refund hold of 0 to 180 days, only paid and/or only fulfilled orders, auto-approve, and who receives the statement.
• Adjustments - deduct damaged stock or correct an earlier payout with an amount and a reason. It changes what’s payable, never what the vendor earned.
• Late refunds - if an order changes after a payout is created, the payout keeps its figures and flags the difference for the next one.

Common questions

Every Shopify Payments deposit, and exactly which orders, refunds and fees make it up, so you can match each line on your bank statement.

• The list - one row per payout Shopify Payments issued to your bank or withdrew from it. Filter by issued date, status (for example scheduled, in transit, paid or failed) and transaction type; sort any column; 25 payouts a page by default.
• A payout - click one to see every transaction behind it: the orders it paid out for, plus any refunds, adjustments and fees.
• Syncing - the first visit imports your payout history in the background (Syncing payouts…, a few minutes on a busy store). After that, press Sync payouts for the latest deposits.

Open a payout to trace the deposit back to its orders, refunds and fees.

Common questions

Choose which order events trigger emails and alerts, and connect Slack. (The actual email wording lives on the Delivery page.)

• Email your customer - toggles for Order placed, Payment received, Order fulfilled, Refund issued, Order edited and Order updated. These are extra to Shopify's own emails.
• Alert you - the owner-facing version of those events, sent to your contact email plus Slack when connected. These don't count against your monthly invoice allowance.
• Channels - an Email card (on/off) and a Slack card (connect, choose a channel, send a test, disconnect).

Connecting Slack

Toggle each event for customers and for yourself; connect Slack right from this page.

Where an invoice goes when you send it - the customer's inbox, your team's Slack, a folder in your own Google Drive - and the exact wording that travels with it.

The page is a console: a Destinations rail down the left, one pane open at a time on the right. Each destination in the rail carries a coloured dot and a live status line, so you can tell at a glance what is actually switched on:

• Email - the customer's address on the order, document attached. Status reads Off, On · sending, or On · outbox only (the last one means email isn't connected on this store yet, so sends are held for review instead of going out).
• Slack - an alert to your team each time an invoice goes out; customers never see it. Status reads Not connected, Off, On · no channel or On · #your-channel.
• Google Drive - a copy of every invoice PDF filed in a folder you own. Status reads Not connected, No folder, Off or On · <folder>.

The Email pane

Nine document sub-tabs - Invoice, Receipt, Gift receipt, Payment reminder, Quotation, Credit note, Refund invoice, Return form and Packing slip - each with its own Subject and Body. Leave a field blank and the built-in wording is used; you'll see it greyed out as the placeholder. Under Insert a placeholder, click a chip like {{order_name}} or {{invoice_total}} to drop it in where your cursor is, and the preview on the right fills with real values from your latest order.

Two sub-tabs add their own fields: Gift receipt has a Gift message and a Return & exchange note (printed in the footer, where prices would otherwise go), and Packing slip has a Send to address for your warehouse rather than the customer. Receipts and gift receipts need Plus; packing slips need Pro.

Changes aren't live until you press Save changes at the bottom of the pane.

Placeholder chips fill with real order data - the preview shows exactly what the customer receives.

Your own sending domain

By default invoices arrive from our shared address. On Pro you can send from your own instead - customers recognise the sender, and replies come back to you. You'll find it inside the Email pane: the From row has a Use your own domain link (it reads Change once you've set one up).

There are two ways to prove the address is yours. Pick one under Verification method:

• Verify by DNS (DKIM) - Best deliverability. You add two records at your domain registrar. This is the recommended route and the only one that earns full DMARC alignment.
• Verify by email link - No DNS access needed. You confirm a single address by clicking a link we email you. Use this if you can't edit DNS, or if you send from a Gmail or Outlook mailbox (those can't be verified by DNS at all).

Verifying by DNS

Both records must show ✓ found before the domain flips to Verified. Click a value to copy it.

The TXT record signs your emails and the CNAME routes bounces back to you - together they pass DMARC checks, so you don't need to touch your SPF record.

Verifying by email link

Fill in the Email address you want to send from and the Sender's name customers will see, optionally open Add reply-to email to point replies somewhere else, then press Verify email. Open the message we send and click the link, then come back and press I've confirmed it. Lost the email? Resend email is right there, and it's worth a look in spam.

Once verified, set the exact From email and Sender's name, plus an optional reply-to, and press Save sender details. The two methods differ here: DNS verifies a whole domain, so you can use any address at it - but at that domain exactly, since a subdomain needs its own verification. Email link verifies one mailbox, so the From address is fixed and shown read-only; to use a different one, remove the sender and confirm the new address. Remove sender at the bottom returns you to the default address.

Google Drive archiving

On Pro, Send Invoice can file a copy of every invoice PDF into a folder in your own Google Drive - your archive, in your account, ready to hand to an accountant. Shared drives work too. We only ever get access to the folder you pick: we can't read, list or touch anything else in your Drive.

Manual sends are opt-in. The button under the folder toggles between Also archive manual sends and Stop archiving manual sends, and it governs only the invoices you send by hand. A schedule that delivers to Drive files its documents either way - see Automatic invoices.

Disconnecting is shop-wide, so the confirmation tells you how many schedules deliver to Drive and will stop until you reconnect and pick a folder again. If Google stops accepting the connection - you revoked it, or the grant expired - the destination shows Reconnect Google Drive and files nothing until you do.

Your account hub - a snapshot of your store and plan, and the doorway to everything you can configure.

Settings itself doesn't change anything directly - it's a launchpad. It shows your store, plan, template count, active channels and install date, then links out to Brand, Delivery, Invoice templates, Notifications and Billing, plus your legal policies and uninstall info.

Brand

The Brand page is where you upload the logo and signature that print on every document. Both are optional - with no logo, your store's initials are used. Images should be PNG or JPG up to 1 MB (around 400×400 px on a transparent background works best). A logo set inside a specific template overrides this store-wide one.

Uploads preview instantly; nothing saves until you press Save brand.

Get help - message the team, take a quick tour, or find answers in the FAQ.

• Send a message - a short contact form (name, email, message). You'll hear back within one business day.
• Ways to reach us - guides, live chat, and an email link.
• Product tour - a ~20-second walkthrough of the app.
• FAQ - expandable answers on connecting Shopify, customizing templates, notification channels, how commission is calculated, and what happens after your trial.
• Trust center - links to Privacy, Terms and the Data Processing Agreement.